Terms of Use

MainsMate is provided by Rikki Howard, trading as MainsMate, a UK-based software service.

For enquiries, contact rikki.howard89@gmail.com.

MainsMate is a software platform designed to support operational workflow management for gas mains replacement contractors. It provides tools for forecast planning, daily operations, project and street records, mains and service measures, service testing, customer liaison and pre-site records, exports, invoicing support, and company-scoped user access.

MainsMate supports operational visibility and workflow management. It does not replace statutory duties, site supervision, competent person requirements, RAMS, permits, safe systems of work, utility procedures, engineering judgement, or any other legal, regulatory or contractual compliance obligation. Nothing in the platform constitutes engineering advice or safety certification.

Access to MainsMate is invite-only and granted on a per-company basis. You may only access the platform using credentials issued to you personally.

You must not:

• Share your login credentials with any other person.
• Attempt to access any company account or data other than your own.
• Attempt to access the platform by automated means, scripts, or bots without written permission.
• Attempt to circumvent access controls, security measures, or role-based restrictions.

Access is granted to individuals through their company account. The company admin is responsible for managing who has access and for ensuring that users within their account use the platform appropriately.

Companies using MainsMate remain responsible for the accuracy, completeness and appropriateness of the data entered by their teams. MainsMate is a tool for recording and managing data — it does not independently verify operational records, measurements or qualifications.

Company admins are responsible for removing or adjusting access promptly when a team member leaves or changes role.

You must not use MainsMate to:

• Enter false, fabricated or misleading records.
• Access, harvest or scrape data beyond your authorised scope.
• Reverse engineer, decompile, or attempt to recreate the platform or its workflows.
• Use the platform's design, workflows, logic or structure to build a competing product.
• Upload malicious code, files or content of any kind.
• Interfere with the platform's availability or performance.
• Attempt to access another company's records, files or data.

Users and companies are responsible for the accuracy of data entered into the platform. Measures, testing results, customer details, forecast figures and all other operational records should reflect actual site conditions and activities.

MainsMate stores and presents data as entered. It does not independently audit or validate the accuracy of records. Decisions based on platform data remain the responsibility of the individuals and organisations entering and relying on that data.

MainsMate supports documentation and workflow management. It does not replace the professional judgement of qualified individuals on site. Users must continue to apply appropriate competency, training, site assessment and statutory obligations regardless of what has been recorded in the platform.

The platform does not issue permits, assess ground conditions, confirm safe systems of work, or verify compliance with utility procedures, network operator requirements, or health and safety legislation. Those responsibilities remain with the relevant individuals, companies and regulators.

Exported documents, PDFs, CSVs, shared document links, dashboards and any reports generated by the platform are based on the information entered by authorised users.

MainsMate does not warrant that exported documents are suitable for any specific regulatory, contractual, or commercial purpose without independent review. Clients are responsible for reviewing exports before submitting them to third parties.

MainsMate is provided on a best-efforts basis. We do not guarantee uninterrupted availability. The platform may be taken offline for maintenance, security updates, infrastructure work or other reasons.

We may change, add, or remove features as the platform develops. Where changes materially affect existing functionality, we will take reasonable steps to communicate this in advance.

We may suspend, restrict or remove access to the platform, with or without notice, where we reasonably believe there has been:

• A breach of these terms.
• Misuse of the platform or another user's data.
• A security incident or risk.
• Non-payment under any agreed service arrangement.

Customer-specific notice periods and termination rights should be set out in the relevant service agreement.

Each company's data is logically separated within the platform. Users must not share, copy, distribute or disclose another company's operational records, data or documents.

Any access to a company's data beyond what your role grants is a breach of these terms and may constitute a breach of applicable law.

All intellectual property rights in MainsMate — including its software, platform design, workflow structure, screens, logic, exports, templates, documentation and branding — remain the property of MainsMate (Rikki Howard).

Access to the platform does not grant you any licence to copy, reproduce, adapt, reverse engineer or use MainsMate's intellectual property beyond what is necessary to use the service in the ordinary course of your work.

Data entered by you or your company into the platform remains owned by you or your company, subject to any arrangements agreed under a service agreement.

Use of MainsMate involves the processing of personal data. Our Privacy Policy explains how we collect, use, store and protect personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Companies using MainsMate to process data relating to their users, customers or workforce are responsible for their own compliance with data protection law, including maintaining appropriate lawful bases and providing required notices to data subjects.

MainsMate uses third-party infrastructure and service providers to operate the platform, including for database and authentication, application hosting, email delivery, and mapping features. Use of the platform involves data passing through these services in accordance with our Privacy Policy.

Links to or integrations with third-party services do not constitute an endorsement. Third-party services are governed by their own terms and policies.

MainsMate is provided as an operational support tool. To the fullest extent permitted by applicable law, MainsMate shall not be liable for:

• Indirect or consequential loss of any kind.
• Business interruption or loss of profit.
• Loss arising from reliance on exports, dashboards or reports generated by the platform.
• Loss arising from decisions made on site based on platform data.
• Unavailability of the platform for any reason.

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

We may update these terms from time to time. The date at the top of this page reflects the latest version. Continued use of the platform following an update constitutes acceptance of the revised terms. We will take reasonable steps to notify users of material changes.

For any questions about these terms, contact us at:

rikki.howard89@gmail.com

MainsMate — Rikki Howard, trading as MainsMate, United Kingdom.